Company Name : Xchanging
Company Profile : Xchanging Overview: Xchanging, PLC is listed on the London Stock Exchange (LSE: XCH) and is one of the largest and fastest growing organizations provide Business Processing, Technology, Infrastructure & Procurement Services internationally for customers in almost every industry sector. With a wide range of industry service offerings to a large customer base across 48 countries and employing over 8,500 people, Xchanging is a truly global company. Xchanging has its presence in 10 Countries (UK, Germany, France, Italy, USA, India, Singapore, Malaysia, Australia and Japan) across 50 Delivery centres. We understand the challenges our customers face. We provide practical, pragmatic and powerful solutions for addressing those challenges.
Location : Bengaluru/Bangalore
Salary : As per comapny.
Qualification : Under Graduate are eligible
Experience : 2- 4 Years
Designation : Desktop Support Engineer
Job Description :
- To exhibit an excellent standard of customer care in all communications, striving to deliver a world-class support experience.
- To exhibit the communication skills necessary to provide assistance to remote users, via Live Chat, telephone and email.
- To conduct all duties in line with policies, processes and procedures.
To provide first line IT support to users for Incidents and Requests, resolving incidents and completing requests according to agreed targets and SLAs.
- To solve incidents using either documented solutions in the Knowledge Base or using troubleshooting skills to identify the cause and resolve the issue.
- To accurately perform administrative tasks, for both technical and business systems and services.
- To provide advice and guidance to users on good practice for the use of IT equipment.
- To support documentation maintenance as required.
- To contribute to growing and maintaining the Knowledge Base and Self Help articles for users.
- To undertake any tasks and duties as required by management.
- Identifying improvement opportunities and highlighting them to management where applicable.
- To identify themes of incidents, contributing to proactive Problem Management to remove the root cause of a recurring issue.
Skills:
- Excellent English oral and written communication skills.
- Confidence in liaising with users irrespective of nationality.
- Excellent attention to detail and the ability to capture data accurately.
- Working knowledge of Microsoft Office to include excellent knowledge of Outlook.
- Ability to troubleshoot situations where there is no clear process step.
- Good interpersonal skills able to work confidently with all levels of staff including senior management.
- Ability to learn new skills quickly and operate with limited supervision.
- Basic knowledge of Active Directory.
- Well-presented person with a service orientation.
- Ability to work within time and resource constraints.
- Calm and flexible approach to work.
- Must be customer focused and highly professional.
- Demonstrable successful experience in working with customers/users.
- Flexible attitude to working unsociable hours as dictated by the needs of the business Hours of work will be on a shift rota basis covering 18/5 (supporting Europe and India based users) and moving to 24/5 later in 2015.
- Keen to learn new skills and actively seeks development.
Apply Mode : Walkin
Walkin Dates : 20nd to 24th July 2015
Walkin Time : 11AM
Walkin Venue :
Xchanging Tower, SJR I-Park,Opp.
Sri Satya Sai Hospital,
EPIP Industrial Area, Whitefield,
Bangalore- 560066.
