Company Name : HCL
Company Profile : HCL is a leading global IT services, solutions and product engineering company. The company’s mission is to leverage its technology partnerships on a global scale to deliver cost effective engineering solutions for the emerging network centric world. The company provides value-added, software engineering led IT solutions and services in the areas of e-commerce and Internet, as well as a gamut of enterprise product and management solutions to large and medium scale organizations, across the world.
Job Role : IT Analyst / Sr IT Analyst
Job Location : Chennai
Experience : Freshers / Experienced
Qualification : Any Graduates
Salary : Best In Industry.
Job Description :
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps;
Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Routine maintenance updates with other IT staff and business units
Apply Mode: Walkin
WALKIN DETAILS AND VENUE :
WALKIN DATE : 16th Dec to 25th Dec 2014
Walkin Time : 1pm to 2 pm (weekdays)
10am to 2pm (saturdays)
Sundays are holidays
WALKIN VENUE :
HCL Technologies Ltd
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi (opp MAX showroom)
Contact Name : KARTHIK CM
Contact No : 9962213021
Contact Mail ID : karthikeyan_c@hcl.com
Company Profile : HCL is a leading global IT services, solutions and product engineering company. The company’s mission is to leverage its technology partnerships on a global scale to deliver cost effective engineering solutions for the emerging network centric world. The company provides value-added, software engineering led IT solutions and services in the areas of e-commerce and Internet, as well as a gamut of enterprise product and management solutions to large and medium scale organizations, across the world.
Job Role : IT Analyst / Sr IT Analyst
Job Location : Chennai
Experience : Freshers / Experienced
Qualification : Any Graduates
Salary : Best In Industry.
Job Description :
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps;
Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Routine maintenance updates with other IT staff and business units
Apply Mode: Walkin
WALKIN DETAILS AND VENUE :
WALKIN DATE : 16th Dec to 25th Dec 2014
Walkin Time : 1pm to 2 pm (weekdays)
10am to 2pm (saturdays)
Sundays are holidays
WALKIN VENUE :
HCL Technologies Ltd
Sterling Technopolis:-
HCL Comnet Limited,
4/293, Sterling Technopolis,
Old Mahabalipuram Road,
Kandanchavadi (opp MAX showroom)
Contact Name : KARTHIK CM
Contact No : 9962213021
Contact Mail ID : karthikeyan_c@hcl.com
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