Company Name: American Express India
Company Profile : A leader in global payments , Established in 1850 and headquartered in New York City,is a leading card issuer, innovative payment provider and renowned travel services company that provides award-winning service, cutting-edge information and expense management expertise.
Designation : Business Analyst
Qualification: Any Graduates
Experience : Freshers / Experienced
Location: Gurgaon
Salary : Best in Industry
Job Details:
Duties and Responsibilities :
• Candidate must Interface with Analysts, Team leaders, and other members of management
• Manage, update and report real-time activities in the department
• Monitor Real Time Adherence (RTA) and communicate staffing discrepancies to Team Leaders.
• Record and Maintain a count of productive FTEs
• Capacity Management for sub-processes
• Work with Short Term Forecasting Team in CNO, for IDPs and Staffing.
• Leave Cap Formulation; provide advisory support on release of FTEs from the process.
• Communicate systems, voice response and Telecommunication issues to the department.
• Real time adherence, monitoring and communication. Raise awareness to RTA issues that are impacting service level and aging objectives.
• Proactively identify improvement opportunities on things such as shift mix, hours of operation etc.
• Manage Outbound Contacts on Dialer, with minimal abort rate.
• Analyze and define at regular intervals, best time to contact Card members to improve total Contacts in the process.
• In-bound call pattern analysis, trending and staff alignment.
Qualifications :
Candidate must Graduates from a Recognised university with 0 - 3 years of Experience
Candidate must Posses Good communication skills
Candidate must have Excellent analytical skills
Candidate must be Result focus and self-driven
Candidate must have High on flexibility
Knowledge of MS-Excel & MS-Access
Good on Multitasking and Time management
Apply Mode : Online
Apply : Click Here
Company Profile : A leader in global payments , Established in 1850 and headquartered in New York City,is a leading card issuer, innovative payment provider and renowned travel services company that provides award-winning service, cutting-edge information and expense management expertise.
Designation : Business Analyst
Qualification: Any Graduates
Experience : Freshers / Experienced
Location: Gurgaon
Salary : Best in Industry
Job Details:
Duties and Responsibilities :
• Candidate must Interface with Analysts, Team leaders, and other members of management
• Manage, update and report real-time activities in the department
• Monitor Real Time Adherence (RTA) and communicate staffing discrepancies to Team Leaders.
• Record and Maintain a count of productive FTEs
• Capacity Management for sub-processes
• Work with Short Term Forecasting Team in CNO, for IDPs and Staffing.
• Leave Cap Formulation; provide advisory support on release of FTEs from the process.
• Communicate systems, voice response and Telecommunication issues to the department.
• Real time adherence, monitoring and communication. Raise awareness to RTA issues that are impacting service level and aging objectives.
• Proactively identify improvement opportunities on things such as shift mix, hours of operation etc.
• Manage Outbound Contacts on Dialer, with minimal abort rate.
• Analyze and define at regular intervals, best time to contact Card members to improve total Contacts in the process.
• In-bound call pattern analysis, trending and staff alignment.
Qualifications :
Candidate must Graduates from a Recognised university with 0 - 3 years of Experience
Candidate must Posses Good communication skills
Candidate must have Excellent analytical skills
Candidate must be Result focus and self-driven
Candidate must have High on flexibility
Knowledge of MS-Excel & MS-Access
Good on Multitasking and Time management
Apply Mode : Online
Apply : Click Here
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