Company Name: IGate
Company Profile: iGATE is the first Business Outcomes driven Integrated Technology and Operations (iTOPS) solutions provider with a global delivery model. iGATE enables clients to optimize their business through a combination of process investment strategies, technology leverage and business process outsourcing and provisioning. iGATE has over 26000 professionals and 21 Global Delivery Centers in Australia, India, Japan, and Mexico. iGATE has developed the right solutions with its Business Outcomes driven approach for industry verticals – Banking, Insurance, Manufacturing, Retail, Healthcare, Media & Entertainment and Telecom & Hi-Tech.
Designation : Systems Associate
Qualification: B.Sc, BCA
Experience : 0-1 yrs [ Freshers / Experienced ]
Location: Bangalore
Salary : Best in Industry
Job Details:
Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Desired Profile:
BSc/ BCA Graduate with Maximum 1 year of experience in an international call center
Should have excellent communication and English speaking skills
Knowledge of basic computer operations.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
Basic computing skills
Certifications like MCSE/CCNA /PMI/ITIL are preferred
Apply Mode : WALKIN
WALKIN DETAILS AND VENUE :
Date: 9th , 10th , 11th July 2014
Time: 3:30PM to 5:30PM
Venue :
IGATE,
158 – 162 & 165 – 170,
EPIP Phase-2,
Whitefield,
Bangalore 560066
Company Profile: iGATE is the first Business Outcomes driven Integrated Technology and Operations (iTOPS) solutions provider with a global delivery model. iGATE enables clients to optimize their business through a combination of process investment strategies, technology leverage and business process outsourcing and provisioning. iGATE has over 26000 professionals and 21 Global Delivery Centers in Australia, India, Japan, and Mexico. iGATE has developed the right solutions with its Business Outcomes driven approach for industry verticals – Banking, Insurance, Manufacturing, Retail, Healthcare, Media & Entertainment and Telecom & Hi-Tech.
Designation : Systems Associate
Qualification: B.Sc, BCA
Experience : 0-1 yrs [ Freshers / Experienced ]
Location: Bangalore
Salary : Best in Industry
Job Details:
Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Desired Profile:
BSc/ BCA Graduate with Maximum 1 year of experience in an international call center
Should have excellent communication and English speaking skills
Knowledge of basic computer operations.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Should be willing to take up challenges and go extra mile to perform work responsibilities
Should have great interpersonal skills and ability to perform under pressure
Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
Basic computing skills
Certifications like MCSE/CCNA /PMI/ITIL are preferred
Apply Mode : WALKIN
WALKIN DETAILS AND VENUE :
Date: 9th , 10th , 11th July 2014
Time: 3:30PM to 5:30PM
Venue :
IGATE,
158 – 162 & 165 – 170,
EPIP Phase-2,
Whitefield,
Bangalore 560066
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