Company Name: Allscripts
Company Profile : Allscripts is a leading provider of Healthcare IT, listed at the NASDAQ stock exchange and headquartered in the United States. Having about 6000 employees across the globe, Allscripts has over 1600 people in India working at three of its offices in Pune, Bangalore and Baroda. Allscripts offers an open, integrated portfolio of healthcare information technology solutions for hospitals, physician practices and post-acute organizations. Its vision of a connected community of health, guides Allscripts deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate collaboration and exchange of critical patient information.
Designation : Software Trainee / Intern
Qualification: BE/B.Tech,
Experience : 0-1 yrs [ Freshers & Experienced ]
Location: Baroda, Gujarat
Salary : Best in Industry
Job Details :
1) Customer Interaction over -
Alert Responses and Emails and\or Phone calls during issues.
2)Case Management -
Opening cases and resolving issues
Ensure proper documentation
Follow proper case workflow – including case origination and closure, as well as triage to Client Support and other departments
3)Handling Alerts -
Ensuring customer SLA’s are followed – timely response and resolution.
Qualifying alerts
Dashboard – Setting status of alerts, sending Alert Responses, opening cases
Responding to and resolving customer issues/alerts as outlined in Support Procedures
Ensuring proper turnover of site issues to next shift members.
Following direction from Site Manager’s and shift-in-charge personnel
Understanding the Alerting tools
Other duties as assigned
4) Daily Tasks\Maintainance -
Basic level Daily DBA Tasks\checks on client site servers.
Job Requirements :
Good Written and Oral Communication skills, Team Player, Flexible to work in Rotational Shifts and Rotational Week Offs.
Good Understanding and Basic level Experience on Database Monitoring, Microsoft SQL server, MS-Query, SQL Backups and other Database Maintainance activities as well as Windows Cluster environment.
Apply Mode: Online
Apply : Click Here
Company Profile : Allscripts is a leading provider of Healthcare IT, listed at the NASDAQ stock exchange and headquartered in the United States. Having about 6000 employees across the globe, Allscripts has over 1600 people in India working at three of its offices in Pune, Bangalore and Baroda. Allscripts offers an open, integrated portfolio of healthcare information technology solutions for hospitals, physician practices and post-acute organizations. Its vision of a connected community of health, guides Allscripts deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate collaboration and exchange of critical patient information.
Designation : Software Trainee / Intern
Qualification: BE/B.Tech,
Experience : 0-1 yrs [ Freshers & Experienced ]
Location: Baroda, Gujarat
Salary : Best in Industry
Job Details :
1) Customer Interaction over -
Alert Responses and Emails and\or Phone calls during issues.
2)Case Management -
Opening cases and resolving issues
Ensure proper documentation
Follow proper case workflow – including case origination and closure, as well as triage to Client Support and other departments
3)Handling Alerts -
Ensuring customer SLA’s are followed – timely response and resolution.
Qualifying alerts
Dashboard – Setting status of alerts, sending Alert Responses, opening cases
Responding to and resolving customer issues/alerts as outlined in Support Procedures
Ensuring proper turnover of site issues to next shift members.
Following direction from Site Manager’s and shift-in-charge personnel
Understanding the Alerting tools
Other duties as assigned
4) Daily Tasks\Maintainance -
Basic level Daily DBA Tasks\checks on client site servers.
Job Requirements :
Good Written and Oral Communication skills, Team Player, Flexible to work in Rotational Shifts and Rotational Week Offs.
Good Understanding and Basic level Experience on Database Monitoring, Microsoft SQL server, MS-Query, SQL Backups and other Database Maintainance activities as well as Windows Cluster environment.
Apply Mode: Online
Apply : Click Here
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